Tag: airlines

Airline On Time Performance

How often do the airlines arrive on time?

Each month the Department of Infrastructure (their actual title is much much longer) releases data on the aviation industry.

And one report we enjoy reading is the Domestic airline on time performance report.

The Department measure the departure, arrival and cancellation performance of the major airlines along all domestic routes. This gives us key insight as to why we keep receiving phone calls from potential card holders like George.

Pre covid, when Sydney – Melbourne was one of the busiest air routes in the world we witnessed under half of all flights actually arrive on time (scheduled arrival time + or – 15 minutes).

But we felt that’s unfair looking that far back, so we decided to take a look at the January 2022 performance between Melbourne and Sydney, the results didn’t disappoint.

So how did the airlines perform in January 2022?

Airline On Time Performance

Even in January 2022, when the airlines desperately wanted your custom, they could barely get you into Sydney on time, cancelling a quarter of flights.

It’s horrid performances like this that destroyed our card holder, George‘s, schedule.

He wanted to fly to Sydney from Melbourne in the morning and hit the ground running meeting as many partners, investors and clients as possible without the need to spend the night away.

And when he was one of the 25% on average having their flight cancelled, his precise schedule was thrown into chaos.

That’s why he signed up to Access by Airly.

Our promise is we’ll get you where you need to be, when you need to be there.

The only thing that can stop us is the weather, and even then we’ll have Plan B ready to implement.

Making the unreachable, reachable

When planning a trip, do you find yourself sticking to major centres because they are the only locations reasonably serviced by the airlines?

Or if you want to explore the smaller regions, would you concede to driving hours on end each way?

This scenario was very real for our ACCESS by Airly card holder, Victoria.

Seeking to explore the alpine regions on weekends with her children, Victoria had to weigh up how to get there as the airlines provided very few options from Sydney.

Victoria could fly to Canberra spending at least two hours at the airport / in the air and then a further three hours driving to Thredbo.  Alternatively, Victoria had the option of ‘just’ driving for five hours to avoid the multi-modal hassle.

But a near miss driving in poor weather at night led Victoria to researching travel via private jet, thanks to ACCESS by Airly.

Flying private opens the door to new opportunities and destinations.

We flew Victoria and her daughter from Sydney to Cooma, and had a chauffeur ready when the jet arrived to safely drive them up to Thredbo. The whole trip took just over one and half hours from their front door to arriving at their alpine hotel.

For card holders like Victoria, we open the door to 100+ airports, around 70 more than the commercial airlines.

Let’s say you need to visit a client in Bendigo, and also have a property you wish to view in Newcastle.  Forget commercial, as at a minimum your planning will have you on the road and catching connecting flights over several days before you get back home.

With ACCESS by Airly, we connect those dots for you, at a palatable price point compared to charter.

The dark dots indicate airports serviced by the commercial airlines. ACCESS by Airly covers said dots as well as all of the gold dots as well.

And not only will we connect those dots, we’ll have you home in time for dinner.

Private jet interior

The reward of travelling with an open mind

As our membership continues to grow (effectively doubled this month alone) it’s been entertaining watching old habits of our members. The biggest one is automatically booking flights from Sydney’s Mascot Airport when in fact said member may live closer or equidistant to Sydney Metro / Bankstown.

This article, however, isn’t about the member who lives closer to Bankstown. This article is about the member who lives right near Mascot Airport.

Jamie booked his semi private flight on our app for The Fleetwood Mac concert in Melbourne (lucky him).

We activated his flight, and got everything organised in the background including aircraft selection, gourmet catering and slots at Mascot Airport. As this jet was based in Bankstown we needed to organise the positioning of the jet in time for pickup.

Things were looking great till the night before. Sydney Airport informed our operator that we lost our slot due to expected single runway operations and that there would be no room for us, as the capacity of Sydney will be halved.

Jamie would now need to depart Bankstown, as we couldn’t position to Sydney for the pickup.

For a guy who lives 15min from T3 drop-off, and 30 mins from Sydney Metro Airport Jamie wasn’t too thrilled with this news but agreed to travel with an open mind because the alternative of flying commercial was going to be far more painful.

Although it seemed a disadvantage, because of single runway operations, we felt he’d save hours overall for driving just that little bit further (plus our pricing is cheaper ex Sydney Metro). We were right.

Jamie arrived at the lounge at 10:45 and was wheels up by 10:55 landing in Melbourne a little over 70 minutes later. No slots, no long taxiing, no waiting.

While Jamie was en-route I sent him a screen grab of FlightRadar24 that showed the queue to depart Sydney as he departed Bankstown. I counted around 14 waiting.

Add that to the fact Melbourne were holding traffic inbound as well (Jamie’s flight was untouched all the way to Essendon) proved that on this particular day we saved Jamie in excess of 2 hours. If he had of flown commercial there was a greater chance of his flight being cancelled, and if it did go ahead the delays were not looking pretty on the flight board.

Solving a problem found within some harsh reviews

“They just simply don’t care about customers”.

“Their customer service product is infuriating”.

“Less personality than a fence post”.

We’d love to claim credit for that last one, but these are real reviews by passengers who have had enough of the commercial airlines.

Luckily at Airly we don’t have passengers, we have members.

What this means is our travel product has been designed to not only get you from A to B safely and quickly, but to also provide the most incredible experience from start to finish.

Our member care team are fast and innovative with problem solving, and no request or concern is ever too much.

We only work with the best operators available who extend the Airly service and attention you deserve.

Your gourmet in flight catering is delivered fresh from the kitchen and caters for all kinds of dietary restrictions.

With the tap of a button you can supplement your flight with car or helicopter transfers.

Our goal is to deliver the best of service and experience each and every trip.

We won’t accept anything less.

It’s time the airlines stop taking you for granted.

To us, you’re not an inconvenience, you’re a valued part of our air travel revolution.

Ready to join us?